PRIVACY POLICY

Welcome to Coconuts and Camels Privacy Policy – The boring, albeit, an important part of our website.

It outlines what personal information we may collect and how it is used.

Coconuts and Camels Privacy Policy

Last Updated: 30/04/2020

Who we are

Our website address is www.coconutsandcamels.co.uk 

Coconuts and Camels are committed to protecting your privacy when you visit our website, coconutsandcamels.co.uk. You can access coconutsandcamels.co.uk and browse our site without disclosing any of your personal data. Coconutsandcamels.co.uk does not collect personal information about individuals, such as names and mailing or e-mail addresses unless it is knowingly provided by the individual and he or she has agreed to the terms under which coconutsandcamels.co.uk will use it.

Please read the Privacy Policy carefully before you start to use the website. By using the website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the website.

Disclosure of Information

Coconutsandcamels.co.uk will not sell, trade, or rent your personal information to others. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. We may use IP addresses to compile and provide aggregate statistics about our visitors, traffic patterns, and administer the site. IP addresses are not linked to personally identifiable information. We collect only the personal data that you may volunteer while using our services. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

What personal data we collect and why we collect it

When you access the Website, the Company will learn certain information about you during your visit. As a business, we collect personal data from you in a number of ways including:

Comments

When visitors leave comments on the site we collect the data shown in the comments form; your name, email address, comment, and website address (not mandatory). And also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Please note by posting a comment on this Site or in our forum, you consent to the posting of any Personal Information that you provide. You should be aware that such Personal Information can be read, collected, or used by other visitors to these public areas. We have no control over how these visitors use your Personal Information.

Contact forms

To assist with sending you the requested information, we use WPForms to collect and store your email address. WPForms outlines their use of your personal data and anonymized data here.

You may opt-out of the collection of your data by:

  1. unsubscribing (we will remove your data) and
  2. contacting them using the instructions on their privacy page

We may use the information collected in the following ways:

  • To operate and maintain this Website;
  • To improve your experience on this Website;
  • To respond to your comments;
  • To provide you with user support;
  • Provide and deliver the information, products, and services you request;
  • Send you technical notices, updates, security alerts, and support and administrative messages;
  • Monitor and analyze trends, usage, and activities in connection with our Services;
  • Personalize and improve the Services and provide advertisements, content, or features that match user profiles or interests.

Cookies

Similar to other commercial websites, our website utilizes a standard technology called “cookies” and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Examples include:

If you leave a comment on our site you may opt-in to saving your name and email address in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

The Company reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. The Company reserves the right to use these pixels in compliance with the policies of the various social media sites.

Third-Party Use of Cookies

Embedded content from other websites

Some content or applications on this site may include embedded content, e.g. videos, images, articles, and advertisements, and are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Analytics

We use Google Analytics to record information about the pages a user has seen, for example, the URL of the page, time of day, a device used, etc. The information that we collect anonymized and sent to Google Analytics for analysis.

Google Analytics mainly uses first-party cookies to report on visitor interactions on this website. Users may disable cookies or delete any individual cookies. In addition, Google Analytics supports an optional browser add-on that – once installed and enabled – disables measurement by Google Analytics for any site a user visits. Note that this add-on only disables Google Analytics measurement.

Google Analytics also collects Internet Protocol (IP) addresses to provide and protect the security of the service and to give website owners a sense of which country, state, or city in the world their users come from (also known as “IP geolocation”). See this page for Google Analytics security and usage of data.

Who we share your data with

The data collected may be shared with:

  • service providers and others who help with our business operations and assist in the delivery of our products and services including, but not limited to, application development, site hosting, maintenance, data analysis, infrastructure provision, IT services, customer service, email delivery services, payment processing, marketing, analytics, and enforcement of our Terms of Service Agreement and other agreements;
  • Other users of the site to identify you to anyone to whom you send messages or make comments through the Services;
  • Persons or entities with whom you consent to have your Personal Data shared;
  • Third parties in order to prevent damage to our property (tangible and intangible), for safety reasons, or to collect amounts owed to us;
  • Merchants and payment processors;
  • and third parties as we believe necessary or appropriate, in any manner permitted under applicable law, including laws outside your country of residence

We do this to:

  • comply with legal process;
  • respond to requests from public and government authorities, including public and government authorities outside your country of residence;
  • enforce our Terms of Service Agreement and other agreements;
  • protect our operations;
  • protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others;
  • and allow us to pursue available remedies or limit the damages that we may sustain.   

We will never sell, rent, or lease your Personal Data to a third party.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

  • Analytics data is retained indefinitely.
  • Contact forms are held indefinitely

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. Third parties have access to your data as noted within this agreement.

Additional information

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.

Protection of Personal Data

We use reasonable and appropriate physical, electronic, and administrative safeguards to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the nature of the Personal Data and risks involved in processing that information.

Data Protection

We employ commercially reasonable methods to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and working only with reputable third-party vendors.

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL.

The Company may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, the Company uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Visitor GDPR Rights

If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:

  • We will retain any information you choose to provide to us, until:
  1. (a) you ask us to delete the information,
  2. (b) the Company decide to cease using our existing data providers, or
  3. (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it
  • You have the right to request access to your data that the Company stores and the rights to either rectify or erase your personal data.
  • You have the right to seek restrictions on the processing of your data.
  • You have the right to object to the processing of your data and the right to the portability of your data.
  • To the extent that you provided consent to the Company’s processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.
  • You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.
  • We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

Should you wish to have your information deleted, please email us at contact@coconutsandcamels.co.uk to submit a request.

Our Commitment to Children’s Privacy

Protecting the privacy of the very young is important to us. For that reason, we do not collect or maintain information at our sites from those we actually know are under 18, and no part of our site is structured to attract anyone under 18. If you are under 18, do not use or provide any information on this website or on or through any of its features/register on the website, use any of the interactive or public comment features of this website or provide any information about yourself to us, including your name, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us via email at contact@coconutsandcamels.co.uk.

By using the Services, you are representing to us that you are not under the age of 18.

External Web Sites

Please note that coconutsandcamels.co.uk contains links to other websites. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage our users to be aware that when they leave our site that you read the privacy statements of each web site that might collect personally-identifying information.

This privacy statement applies solely to information collected by coconutsandcamels.co.uk. If you have any questions or concerns about our privacy policy, please contact us via email at contact@coconutsandcamels.co.uk.

Affiliate Disclaimer

Coconuts and Camels have financial relationships with a number of companies mentioned on this website, and coconutsandcamels.co.uk may be compensated if you book via the links on this website.

Changes to the Privacy Policy

We may change this Privacy Policy at any time. The most recent version of the Privacy Policy is indicated by the “Last Updated” date at the top of the Privacy Policy. All changes are effective immediately upon posting. Please review this Privacy Policy frequently to stay updated on changes that may affect you. Your continued use of this website signifies your continuing consent to be bound by this Privacy Policy.

Contact Information

If you have questions or comments regarding the Privacy Policy, you may reach us via email at contact@coconutsandcamels.co.uk